In excess of 500 local residents have contacted me directly to express support for their local post offices. This letter is largely a reflection of the views expressed by residents during the consultation period.
The value of Formosa Street to the local community
1) The continued operation of the Formosa Street post office was used to justify the closure of the Clifton Road Post Office in 2005. This blatant breach of trust has led to uncertainty amongst local residents regarding the long term security of the post offices nominated as alternative branches in this round of closures.
2) Formosa Street is a small post office with only two serving positions, and yet it serves 1000-1499 customers every week. Despite this substantial customer traffic, waiting times are minimal - rarely more than a few minutes.
3) The importance of local knowledge amongst the post office staff should not be underestimated.
- This branch is a focal point of the local community; the staff provide an excellent quality of service and are well acquainted with their regular customers and their needs.
- This issue is particularly resonant amongst the more vulnerable members of the community who have found that the alternative branches do not offer the same level of personal assistance.
4) A number of small, local businesses rely on the Formosa Street post office; it is simply not feasible for them to use the proposed alternatives on a daily basis.
- It has been suggested to me that, were Formosa Street to close, some local businesses would be forced to revise their operating methods, resulting in a loss of revenue for the Post Office Network.
5) The number of potential customers living in the vicinity of Formosa Street is set to rise in the next few years.
- Leonora House, the local elderly residence, is due for expansion, thus increasing the number of vulnerable residents reliant on a local post office.
- Furthermore, the continued trend for converting houses into flats will also cause an increase in the number of local residents.
6) The value of this post office to the local community is illustrated by the large numbers of residents who sought to register their opposition to its closure. In addition to the messages of support I received, more than two thousand people signed a petition set up by the local residents’ association and several hundred braved dreadful weather conditions to participate in a public march.
The unacceptability of the proposed alternative branches
1) The Post Office access reports were based on misleading data and do not reflect the situation on the ground.
- The Kilburn Park branch has no other shops or local facilities around it and does not represent a natural journey for Formosa Street customers. Local residents will have to travel a significant distance with the sole purpose of using the post office.
- Edgware Road is well over a mile away for many Formosa Street customers, and involves crossing several busy main roads.
2) If 1000 – 1499 customers per week are forced to use an alternative post office, they will incur a significant cost, regardless of their chosen method of transport.
- Using public transport to get to Edgware Road involves a journey along a very congested road and can take more than half an hour, at a cost no less than £1.80 (although many pensioners are exempt) for a return journey.
- The closest parking meters to the Edgware Road branch are seldom available and cost £2 for an hour.
- Driving can be time consuming, expensive (especially in light of rising fuel prices) and environmentally damaging. People sending or receiving large parcels will not be able to use public transport and thus the closure of Formosa Street will result in an increase in the number of journeys made by car.
3) The proposed alternatives do not have the capacity to deal with the expected increase in customer levels. Edgware Road will also have to absorb customers from the Lisson Grove post office (1499 – 1999 customer sessions per week).
- Both of these post offices already suffer from long waiting times; increasing the number of customers will place them under an unsustainable amount of pressure. This is particularly true at Edgware road where, even before the closure of Lisson Grove has taken effect, the queue is often in excess of 20 minutes.
Flaws in the consultation process
There is a feeling amongst residents that this consultation process was designed to provide legitimacy for a pre-determined decision to close their post office. A number of factors have contributed to this feeling of dissatisfaction and disengagement:
1) Following sustained local pressure, it became clear that the alternative braches originally proposed for Formosa Street were unacceptable. Instead, they were abruptly replaced by two equally unacceptable alternatives.
- This is a damning indictment of the quality of research that went into producing the network change document and provides an insight into how little thought went into the original decision making process.
- The revised network change document for Formosa Street continued to show the final date for consideration as 2nd April. This was misleading and led to confusion amongst residents.
2) There has been little or no consultation with stakeholders and it is unacceptable that the postmaster was informed of the date for the announcement of closures before the consultation period ended.
3) The decision to close Lisson Grove has severe implications for Formosa Street as it could increase the number of customers at Edgware Road by up to 30%. The decisions regarding the future of these post offices should not have been taken independently of one another.
I trust that you will give these factors due consideration in the course of the decision making process.
I look forward to receiving your response in the near future.
Yours sincerely,